Privacy Policy

Information we collect

We may collect contact and identity information, booking details, passenger count and manifest information, payment and transaction records, communications, trip preferences, owner and vessel application information, uploaded documents, device and browser data, cookies, approximate location derived from network data, and operational records such as agreements, timestamps, incident reports, and vessel assignment history.

How we use information

• Quote, process, confirm, operate, and support bookings.
• Match customers with appropriate vessels, owners, captains, and vendors.
• Process deposits, balances, refunds, owner payouts, and fraud reviews.
• Verify capacity, credentials, insurance, documentation, safety, and legal requirements.
• Send service communications, reminders, payment links, and customer-support messages.
• Improve the website, measure marketing, prevent abuse, and maintain business records.
• Comply with legal, insurance, tax, marina, safety, and law-enforcement obligations.

How information is shared

We may share the minimum information needed with the assigned vessel owner or operator, selected captain and crew, payment processor, communications provider, marina, insurer, professional advisers, government authorities, and booked add-on vendors. We do not sell personal information for money. Advertising and analytics providers may process device or cookie data as configured on the website.

Payments

Payment card details are generally collected by the payment processor and are not stored in full by BBC. BBC may receive transaction identifiers, card brand and last four digits, billing status, fraud signals, and dispute records.

Cookies and analytics

The website may use essential cookies for security and checkout, preference cookies, analytics, and advertising technologies. Browser settings may limit cookies, but some site functions may not work correctly. A cookie-consent tool should be used when optional analytics or advertising scripts are activated.

Text and email communications

Operational messages are sent because they are necessary to service a request or booking. Promotional messages are sent only where permitted and may be stopped using the provided opt-out method. Opting out of marketing does not stop essential booking or safety communications.

Retention and security

We retain records for operational, legal, insurance, accounting, safety, and dispute purposes. Retention periods vary by record and may extend for several years. We use reasonable administrative, technical, and organizational safeguards, but no internet or storage system is completely secure.

Your choices

You may request access, correction, or deletion of certain information, subject to identity verification and legal retention requirements. You may also opt out of promotional communications. Some operational records cannot be deleted while a booking, claim, payment dispute, tax obligation, or legal requirement remains open.

Children

The booking customer or parent/guardian must provide and authorize information required for minors. The website is not directed to children making bookings independently.

Changes and contact

We may update this policy prospectively. Questions or requests may be sent to info@betterboatclub.com. Include “Privacy Request” in the subject line.